Phone Numbers

Records in webElect can have multiple phone numbers added from different methods and sources. Most times, you only want a single number for a record so we prioritize multiple numbers for selection as the "Best Number" in the following order and assign each source the following 1 letter codes:

The first priority numbers are those entered by a user: 
[H] Home Phone  as entered by campaign user  
[C] Cell Phone  as entered by campaign user
[U] User - entered by campaign user but type unknown

  • [W] Work Phone  as entered as a contact record by the campaign, has been moved to be the last priority of all numbers

The next priority of numbers are those added from external phone append services and prioritized by the most recent date.
[P]   Premium phone number obtained from 3rd party phone append service.
[M]  Appended cell phone number provided by the campaign and loaded into webElect.
[A]  Appended number provided by the campaign and loaded into webElect.

Finally, the last priority of numbers are those from the following sources and are the numbers provided by default in webElect:
[G]  Consumer data file (updated annually)
[D] Directory - Residential phone directory (updated annually)
[L] License  - Public license list  (updated each cycle). View Licenses List
[V] Voter Registration  - number was provided by voter in their voter registration
The numbers from this list group typically contain a higher percentage of out-of-date numbers, but also contain some good numbers that can not be obtained through other methods.

[!] DNC (Do Not Call)

We are in the process of adding multiple methods to filter out phone numbers that have requested to be on the Do Not Call list. We load the state's DNC list quarterly, we have added methods for the campaigns to add numbers to their own list, and we have provided a dial-in phone number for voters to add their number themselves. These phone numbers are indicated with a ! exclamation point as the source code so campaigns can decide if they want to respect the voter's request to not be called. Campaign can optionally remove these numbers from reports completely.

Filtering Phone Lists by Type

We now identify the type of phone (landline, wireless, VoIP) based on the original issuance of the number. This is accurate for about 95% of numbers but will not correctly identify numbers that have ported from landline to wireless or vice versa. If you need to include identification of ported numbers, such as for importing into a robo-call system, we offer that via a 3rd party service for 1/2 cent per phone number.

To order: 1) create a group of the targeted voters to identify their phones; 2) Add Prepaid Credits on the Subscription Info page in the amount of Group Total * 1/2 cent; 3) Email support@webelect.net with the Group Name to process

Improving Phone Quanitity and Quality

If you would like to increase the phone number quantity and quality of your target from the default numbers sourced by webElect, we offer a Premium Phone append service via a 3rd party phone vendor at a cost of 1 cent per match (this is regardless of if the number is a new/different number for the voter or validating the existing webElect number). You may specify to only return wireless numbers, landline numbers, both, or the best of either.

To order: 1) create a group of the targeted voters to append phones; 2) Add Prepaid Credits on the Subscription Info page in the amount of Group Total * 70% * 1 cent (or 2 cents if requesting both wireless and landline numbers); 3) Email support@webelect.net with the Group Name to process and the phone type requested.

Importing Phone Numbers

If you have obtained phone numbers from an external source you would like to be used in your webElect account, email us the list from an admin level email address on your account in a 2 column format with the first column being the state voter ID number and the 2nd being the 10 digit phone number. If you know the phone type (wireless, landline, VoIP), send only 1 type per list and identify the type in that list. Your phone information will only be accessible by your campaign and any other campaign that you specify. Your email must be an admin level user on all campaigns you specify to share the list with.

Prioritizing Phones by Quality

If dialing from printed packets, you can maximize your volunteers' time by having them prioritize phone numbers that are likely higher quality numbers. These can be identified by either source code letters known to be of high quality such as [H], [C], [P], etc or by phone numbers with multiple source codes which indicate the number was matched multiple ways.

Use webElect's Phone Bank to Prioritize Numbers

Our Phone Bank module serves phone numbers in descending order of confidence of the number's quality which should result in higher connects to maximize volunteers' time. The standard dialing service is included with your service while the Power Dialing feature runs 2.9 cents/minute that the volunteer is connected ($1.74/hour).


Last updated by Doug Homan, created March 3, 2014