Frequently Asked Questions (FAQ)

Questions

Data

1. How often is the data updated?

2. Who owns and who has access to the data?

3. What happens to our data if the subscription expires?

4. What happens to my data if my district changes?

5. How do I access and target upcoming election Absentee Ballot data?

Mobile App

1. Where can I find information about the webElect App?

Payment

1. Do you accept credit cards?

2. What is your renewal policy if I let my subscription expire during the paid period 12 months before my election?

Lists and Reports

1. How can I pull a list of all zip codes in my district?

Miscellaneous

1. What do the different Icons and Codes mean next to voters' names?

2. What do the varying shades of color associated with a voter's score signify?

3. What happens if the candidate changes the office he/she is running for?


Don't see your question listed? Ask us at support@webelect.net.



Answers

Data

1. How often is the data updated?

Different data is updated at different intervals.

Voter Data

The main voter data is updated every month. You can see the date of the last SOE book closings loaded on the Main Menu in the Voter Info section header. We usually have the previous month's book closing data processed and live between the 9th and 12th of each month. So the voter data is usually never more than 2 to 6 weeks behind the daily county data.

AB and Early Voting

For Absentee and Early voted data in the statewide elections, we download and process each morning as the counties upload their previous day's data (within 60 days of the upcoming election date). You can check that today's reports have been loaded by clicking the County EV/AB Status link on the Main Menu.

Note that access to the AB data is restricted and must be granted from the state DOE or county SOE for the campaign to have access to the information. To submit a request for access in webElect, click "Campaign Setup" on the Main Menu, then scroll all the way down to complete the AB Data Access Request Form. For information on targeting within AB data, click here.

Phone Numbers

Phone number data is updated at different times. Some phone numbers come from the voter registration data, other phone data comes from an annual residential phone directory we receive and match around March/April each year. Other phone numbers come from the various license list matches we do towards the beginning of each year. We also offer 3rd party enhanced phone numbers that can be ordered at any time. Finally, campaigns can provide their own phone number lists matched to voter numbers for us to load into their dataset.

License Lists

We obtain additional information on voters such as professional licenses lists at different times during the year. If you have purchased access to these lists, you can see the date they were last updated by hovering over the name of the list. These are usually updated once every election cycle around March/April.

Public Finance Contribution Info

State public finance contribution information is updated approximately every quarter.



2. Who owns and who has access to the data?

Only you do, unless you choose to share it. With webElect, the owner of the data is the person or organization that pays for it. With most other systems, your data is not private and may be seen or shared without your knowledge. In our system, however, any proprietary data the customer supplies is their data and we do not use it for any other purpose than providing that customer service. In fact, we are so committed to the confidentiality of customer data that we made it an explicit section in our Privacy Policy as part of the Terms of Service.



3. What happens to the data if the subscription expires?

Nothing, unless you explicitly direct us to delete it. Our customers retain proprietary rights to their data even as a subscription lays dormant. While webElect requires a subscription for bulk reporting of data, you can continue to access it for individual lookups and reference. At any time, a past customer can either resubscribe to retain full access to the data and webElect features, or request an export of their proprietary data at no charge.



4. What happens to my data if my district changes?

The data that you collected, input, and saved will never be deleted, even if your district changes (thus changing the voters in your data set.) All data remains tied to the voter's voter I.D. regardless of whether or not they are in your current district/data set or not. Click here for a more detailed breakdown of how data is retained.



5. How do I access and target upcoming election Absentee Ballot data?

Access to the Absentee Ballot data is restricted and must be granted from the state DOE or county SOE for the campaign to have access to the information. To submit a request for access in webElect, click "Campaign Setup" on the Main Menu, then scroll all the way down to complete the AB Data Access Request Form.

To pull a list of AB voters, click "Targeting" or "Query Targeting" on the Main Menu. On the Voter Targeting page you will see the AB Data section at the very top. While the default setting is to ignore this data, use the drop down menu to toggle "Include only the AB voters" or "Exclude the AB voters". There will then be additional parameters you can select, including the Date, Mailed Status, and Returned Status. For more detailed instructions, please visit our Absentee Info 2016 page.



Mobile App

1. Where can I find information about the webElect App?

Please visit our Mobile App Instructions page for all information about the App, including a dedicated FAQ list and set up instructions.



Payment

1. Do you accept credit cards?

Yes - our new subscription form accepts Visa, Mastercard, and E-checks.



2. What is your renewal policy if I let my subscription expire during the paid period 12 months before my election?

If you let your subscription expire during the paid period 12 months before your election, the campaign has the option to renew for one month starting from the previous expiration date, or renew for the 3-month minimum starting from that day of renewal.



Lists and Reports

1. How can I pull a list of all zip codes in my district?

To obtain a list of zip codes in your district, go through Targeting and enter the criteria for the targeted voters (or leave all blank just to get every voter.) On the output page select "Target Analysis" and then "Zip Export". This will give you a downloadable report that contains a list of all zip codes (and the breakdown of voters in each).



Miscellaneous

1. What do the different icons and codes mean next to voters' names?

webElect uses several different icons and codes, some unique to our service and others standardized by the state of Florida (such as the Absentee Ballot Codes). Here is a link to our Icon and Code Legend.



2. What do the varying shades of color associated with a voter's score signify?

The three different colors you see indicate the voter's party: Red for Republican, blue for Democrat, and green for Other. The shades of a particular color correspond to how "hard" or "soft" a voter is by using the webElect voter scoring system. Someone who has a Primary Election score greater than 40 has the darkest shade (a "hard" Republican, for example, is shown with a deep red.) A voter who's Primary score is less than 40, but has a General Election score greater than 45 is given the medium shade. And a voter who's General score is less than 45 has the lightest shade.

Note: This section refers to the red, blue, and green colors you see next to a voter's name where his/her party and score is listed (or in the Mobile App next to a name where the age and gender are listed.) The color-coded human figure next to a voter's age and birth-date when conducting a search in webElect corresponds to an age bracket. More information on that can be found in our Icon and Code Legend under "Age Icons".



3. What happens if the candidate changes the office he/she is running for?

Not a problem! We can change the district of voters for a campaign to whatever you require and prorate any change in the subscription fees. Please note, the request has to come from an active administrator's email address on the account (we can only discuss campaign account specifics with email addresses listed as active administrators).



Last updated by Doug Homan, created October 28, 2015